Returns and exchanges
Not quite right? Here is exactly how returns work — straight from our policy.
Return Policy
At Enchantmints, we are committed to providing enchanting and imaginative products for children. We want your shopping experience to be as smooth as possible, and we have established the following return policy to ensure your satisfaction.
30-Day Return Window
We offer a 30-day return policy, starting from the day you receive your item. This means you have 30 days from the date of delivery to request a return.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- The item must be in the same condition as when you received it.
- The item must have all original tags and packaging.
- You must provide the receipt or proof of purchase.
Initiating a Return
If you would like to initiate a return, please contact us at myenchantmints@gmail.com. Our customer service team will guide you through the return process and provide you with a return shipping label.
Return Shipping
Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Please note that return shipping costs will be your responsibility, unless the item was received damaged or defective.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and automatically credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at myenchantmints@gmail.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at myenchantmints@gmail.com and send your item to: 5411 Jackson Rd, Dock A, Ann Arbor, MI 48103, United States.
Contact Us
If you have any further questions or need assistance with your return, please don't hesitate to contact our customer service team at myenchantmints@gmail.com or call us at +1 (207) 837-3331. We are here to help!