What happened to Carole and Goodness for Children?
Goodness for Children was born in Enchantmints offices back in 2006 as a way to sell directly to folks looking for whimsical gifts and toys for the little ones in their lives. It then ventured out into the big wide world with Carole in 2010, but has returned home to Enchantmints as of the end of 2018.
When will the pre-order music boxes be shipping?
We will be shipping out all boxes currently on pre-order by the end of November 2018 If you don't already subscribe, sign up for our newsletter so we can share the good news when it happens.
What is the recommended age for your music boxes?
Age 3 and higher. If the child is younger than 3 years old, the box should be kept out of reach. Once in a while, the drawer's knob or the wind up key may come loose and fall off. The age limitation is to avoid curious mouths swallowing those small things.
What are the music boxes made?
MDF allows for very exact compositions and is durable and pleasing to the touch. It’s much finer than plywood, and far more durable than fiberboard.
In our boxes, the MDF is laminated with high-quality printed paper, which features our beautiful designs.
Where are your products made?
Our music boxes are handmade by a family business in China who have been the world's leading music box manufacturer for over 40 years now. We have visited the factory several times and have complete confidence in their practices and worker treatment.
Do your boxes require a battery?
No batteries are needed. We're old school around here! The music that plays is from a sturdy, metal musical movement mechanism which is wound by a key on the back of the box. It's great dexterity practice for little fingers.
Do you have a manufacturer warranty
Oh no, you're one of the few unlucky ones who received a damaged item! If a product is not working upon receipt, we will replace the item no questions asked.
If a product arrived damaged from poor handling, we will set you on the path to making a claim with our shipper.
Contact us to arrange this return and we'll make sure you are 100% satisfied.
Phone: 800 407 1618
We overwound the crank on the back of the box, and now it won’t play. What can I do?
Oh no! We're sorry to hear about that. Unfortunately, once this has happened, the musical movement that plays the tune has been damaged and will no longer work. The box is still perfect for treasure storage, but it will be a silent friend from now on.
Can I get a replacement wind-up key, figurine, or drawer knob?
We have wind-up keys ready to go. Please contact us to arrange a replacement. Limited figurines and knows will be available in 2019 only.
Phone: 800 407 1618
Can I choose the color of the liner?
Unfortunately, not. But nothing is set in stone and we love your suggestions, so let us know your preference: firstname.lastname@example.org
Is there any customization for your music boxes?
Not at this time. However, there's hope for the future! If you don't already subscribe, sign up for our newsletter so we can share the good news when it happens.
Can you shut the music off so it doesn’t play when you open the box?
Yes. Here's how: 1. open the top of the box. 2. let the music play until it naturally stops. Unless you wind up the key in the back of the box, it will stay silent when the top is open.
One International Blvd, Suite 400, Mahwah NJ 07495
Tel: +1800 407 1618
Enchantmints is a small family business that designs and manufactures gifts children treasure for many years. Our products nurture the imagination, creativity, gentleness, kindness, enthusiasm, and a love of nature.