When will I be able to purchase music boxes from your online store?
Our launch date is October 15th. If you don't already subscribe, sign up for our newsletter so we can share the good news when it happens.
You can also tell us about particular boxes you want to be notified about instead. Select the box you are interested in on our Coming Soon collection and enter your email on that product page.
What is the recommended age for your music boxes?
Age 3 and higher. If the child is younger than 3 years old, the box should be kept out of reach. Once in a while, the drawer's knob or the wind up key may come loose and fall off. The age limitation is to avoid curious mouths swallowing those small things.
What are the music boxes made?
Our music boxes* are made from the highest quality MDF constructed out of New Zealand timber. MDF allows for very exact construction and is durable and pleasing to the touch. Most furniture is made from it nowadays.
The basic shape made from MDF is covered in high-quality printed paper, allowing for the beautiful designs we feature.
*Our heart shaped music boxes are made from sturdy cardboard
Where are your products made?
Our music boxes are made by a family business in China who have been the world's leading music box manufacturer for over 40 years now. We have visited the factory several times and have complete confidence in their practices and worker treatment.
Do your boxes require a battery?
No batteries are needed. We're old school around here! The music that plays is from a sturdy, metal musical movement mechanism which is wound by a key on the back of the box. It's great dexterity practice for little fingers.
Do you have a manufacturer warranty
Oh no, you're one of the few unlucky ones who received a damaged item! If a product is not working upon receipt, we will replace the item no questions asked.
If a product arrived damaged from poor handling, we will set you on the path to making a claim with our shipper.
Contact us to arrange this return and we'll make sure you are 100% satisfied.
Phone: 888 440 6468
We overwound the crank on the back of the box, and now it won’t play. What can I do?
Oh no! We're sorry to hear about that. Unfortunately, once this has happened, the musical movement that plays the tune has been damaged and will no longer work. The box is still perfect for treasure storage, but it will be a silent friend from now on.
Can I get a replacement wind-up key, figurine, or drawer knob?
We have wind-up keys ready to go. Please contact us to arrange a replacement. Limited figurines and knows will be available in 2019 only.
Phone: 888 440 6468
Can I choose the color of the liner?
Unfortunately, not. But nothing is set in stone and we love your suggestions, so let us know your preference: firstname.lastname@example.org
Is there any customization for your music boxes?
Not at this time. However, there's hope for the future! If you don't already subscribe, sign up for our newsletter so we can share the good news when it happens.
Can you shut the music off so it doesn’t play when you open the box?
Yes. Here's how: 1. open the top of the box. 2. let the music play until it naturally stops. Unless you wind up the key in the back of the box, it will stay silent when the top is open.
One International Blvd, Suite 400, Mahwah NJ 07495
Tel: +1800 407 1618
Enchantmints is a small family business that designs and manufactures gifts children treasure for many years. Our products nurture the imagination, creativity, gentleness, kindness, enthusiasm, and a love of nature.